Hello everyone, this is our first post. We worked at the Walgreens support center for diabetic testing supplies a couple months ago and thought it would be kind of fun to make a blog about it and see if we can have some other employees and ex-employees coming to share things as well. Walgreens has some...interesting ways of doing things that make us go "hmmmm" so we'd like to hear from others to see if we can make sense of it all.
So what is the Walgreens medicare Part B Support Center? Ok, you've all seen those commercials with Wilford Brimley telling those with diabetes (pronounced "diabeetus") to test their blood sugar and check it often, right? Well that commercial is selling Liberty Medical's home delivery service for diabetic testing supplies. They've been in business for years now signing up people who see a convenience in having their test strips mailed out to them as opposed to them having to go to the store to get it. In the meantime, Walgreens, who sells diabetic testing supplies in their stores, has seen sales lost to mail order companies like Liberty because a good chunk of customers prefer to have it delivered.
So now Walgreens is in the mail order game and has a call center in West Chester (9025 Centre Point Dr in the Contech building) to get the word out and get people switching back from Liberty and other mail order companies to Walgreens. One funny thing is that Walgreens gets its prospecting list from its 8,000 local pharmacies so the majority of people they're calling are already getting their testing supplies from Walgreens. It appears that this has caused a bit of intracompany tension being that one division is stealing sales away from its core retail side. Store managers and pharmacists are wondering why people claiming to be Walgreens are calling all their customers and in effect encouraging them away from the store. Of course, the "official policy" of the support center is to not push the service to those who are currently getting their supplies from the local Walgreens stores, but that rule must be broken by any serious rep that wants to keep their job. Again, they're prospecting from their own customer database so 90% of them are already getting supplies from Walgreens.
More entries to come, stay tuned...
Lemme guess u didn't do well for one reason or another you were fired ...5o suck it up and move on perhaps if u put half the effort in ur job that u put into posting this crap... Ud still have a job. Half of what u said is bogus Its a great place to work, great pay potential, for those who take it seriously. I make great money and have no issues with the co. As far as liberty and them paying the extra 20 ? Do u know when the cust leaves them they get a back bil for the full amount? And y are u posting this shit anyways ? There is no conspiracy nothing shady.... & yes the management n coaches know what's going on, if u ask and they say idk its bc its none of ur business
ReplyDeleteHey Donny thanks for your post. We are employed by another company now, but thanks for thinking about us. We just thought it would be fun to share some experiences and things we've learned and also get other people's input as well, including yours. Thanks for posting and if there's any more information you'd like to add, we'd love to hear it.
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