Hey folks, we hope everyone had a great weekend. We've had some really positive feedback flowing in lately and we greatly appreciate it. You know, when we first started this project we really weren't sure where it would take us. Would we quickly get bored of it? Would anyone even notice? Were we even qualified to take on such a task? But thanks to all of the kind words of encouragement by our supporters we just keep trucking along and I really feel this is the beginning of something very powerful and inspiring, and inspiration sure seems hard to find these days. But as one Somalian refugee once said, when God gives you lemons, make lemonade. It's in these trying moments where we really witness the true core of the human spirit in all its beauty; we rise above and triumph despite all that stands before us.
We received an interesting suggestion by a friend (we'll call her "Kim") of the Walgreens Medicare Part B Center Watch who suggested we make a documentary on Walgreens similar to film maker Michael Moore's "Downsize This!", where Moore goes after corporations engaging in unethical behavior. Kim, I have to say that is a wonderful idea and we've been thinking about it all weekend. We envision a series of interviews with employees, ex-employees and maybe even customers. Perhaps even some elected representatives as well.
The only problem is we really don't have too much film-making experience or film equipment, so we're asking that if any of you out there do have film making experience or could help us out with any aspect of producing a documentary, please let us know. Have you produced a film before? Worked on a set? Send us an e-mail at exwalgreens@yahoo.com. Also we want to hear what everyone else thinks and if they have any other ideas or something to contribute. Is it a good idea? Bad idea? Let us know.
Showing posts with label order. Show all posts
Showing posts with label order. Show all posts
Sunday, July 10, 2011
Tuesday, June 28, 2011
What is The Walgreens Medicare Part B Support Center?
Hello everyone, this is our first post. We worked at the Walgreens support center for diabetic testing supplies a couple months ago and thought it would be kind of fun to make a blog about it and see if we can have some other employees and ex-employees coming to share things as well. Walgreens has some...interesting ways of doing things that make us go "hmmmm" so we'd like to hear from others to see if we can make sense of it all.
So what is the Walgreens medicare Part B Support Center? Ok, you've all seen those commercials with Wilford Brimley telling those with diabetes (pronounced "diabeetus") to test their blood sugar and check it often, right? Well that commercial is selling Liberty Medical's home delivery service for diabetic testing supplies. They've been in business for years now signing up people who see a convenience in having their test strips mailed out to them as opposed to them having to go to the store to get it. In the meantime, Walgreens, who sells diabetic testing supplies in their stores, has seen sales lost to mail order companies like Liberty because a good chunk of customers prefer to have it delivered.
So now Walgreens is in the mail order game and has a call center in West Chester (9025 Centre Point Dr in the Contech building) to get the word out and get people switching back from Liberty and other mail order companies to Walgreens. One funny thing is that Walgreens gets its prospecting list from its 8,000 local pharmacies so the majority of people they're calling are already getting their testing supplies from Walgreens. It appears that this has caused a bit of intracompany tension being that one division is stealing sales away from its core retail side. Store managers and pharmacists are wondering why people claiming to be Walgreens are calling all their customers and in effect encouraging them away from the store. Of course, the "official policy" of the support center is to not push the service to those who are currently getting their supplies from the local Walgreens stores, but that rule must be broken by any serious rep that wants to keep their job. Again, they're prospecting from their own customer database so 90% of them are already getting supplies from Walgreens.
More entries to come, stay tuned...
So what is the Walgreens medicare Part B Support Center? Ok, you've all seen those commercials with Wilford Brimley telling those with diabetes (pronounced "diabeetus") to test their blood sugar and check it often, right? Well that commercial is selling Liberty Medical's home delivery service for diabetic testing supplies. They've been in business for years now signing up people who see a convenience in having their test strips mailed out to them as opposed to them having to go to the store to get it. In the meantime, Walgreens, who sells diabetic testing supplies in their stores, has seen sales lost to mail order companies like Liberty because a good chunk of customers prefer to have it delivered.
So now Walgreens is in the mail order game and has a call center in West Chester (9025 Centre Point Dr in the Contech building) to get the word out and get people switching back from Liberty and other mail order companies to Walgreens. One funny thing is that Walgreens gets its prospecting list from its 8,000 local pharmacies so the majority of people they're calling are already getting their testing supplies from Walgreens. It appears that this has caused a bit of intracompany tension being that one division is stealing sales away from its core retail side. Store managers and pharmacists are wondering why people claiming to be Walgreens are calling all their customers and in effect encouraging them away from the store. Of course, the "official policy" of the support center is to not push the service to those who are currently getting their supplies from the local Walgreens stores, but that rule must be broken by any serious rep that wants to keep their job. Again, they're prospecting from their own customer database so 90% of them are already getting supplies from Walgreens.
More entries to come, stay tuned...
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