Showing posts with label delivery. Show all posts
Showing posts with label delivery. Show all posts
Wednesday, July 13, 2011
Hate Mail Wednesday
Well, this is awkward. We were all pumped up and ready to go for Hate Mail Wednesday but we didn't receive any hate mail over the past week! We did receive many supportive emails and tips and we appreciate each and every one of them. Keep the information flowing guys. As always, if you have the inside scoop on anything within the Walgreens Medicare Part B Support Center for diabetic supplies, send us an e-mail at exwalgreens@yahoo.com. Also, we received plenty of responses to our search of people with film experience or equipment. We have found some great people who will work well for this project and should be fine with what we have for now, but if you have another way you could lend your support or creativity don't hesitate to let us know.
Sunday, July 10, 2011
Documentary
Hey folks, we hope everyone had a great weekend. We've had some really positive feedback flowing in lately and we greatly appreciate it. You know, when we first started this project we really weren't sure where it would take us. Would we quickly get bored of it? Would anyone even notice? Were we even qualified to take on such a task? But thanks to all of the kind words of encouragement by our supporters we just keep trucking along and I really feel this is the beginning of something very powerful and inspiring, and inspiration sure seems hard to find these days. But as one Somalian refugee once said, when God gives you lemons, make lemonade. It's in these trying moments where we really witness the true core of the human spirit in all its beauty; we rise above and triumph despite all that stands before us.
We received an interesting suggestion by a friend (we'll call her "Kim") of the Walgreens Medicare Part B Center Watch who suggested we make a documentary on Walgreens similar to film maker Michael Moore's "Downsize This!", where Moore goes after corporations engaging in unethical behavior. Kim, I have to say that is a wonderful idea and we've been thinking about it all weekend. We envision a series of interviews with employees, ex-employees and maybe even customers. Perhaps even some elected representatives as well.
The only problem is we really don't have too much film-making experience or film equipment, so we're asking that if any of you out there do have film making experience or could help us out with any aspect of producing a documentary, please let us know. Have you produced a film before? Worked on a set? Send us an e-mail at exwalgreens@yahoo.com. Also we want to hear what everyone else thinks and if they have any other ideas or something to contribute. Is it a good idea? Bad idea? Let us know.
We received an interesting suggestion by a friend (we'll call her "Kim") of the Walgreens Medicare Part B Center Watch who suggested we make a documentary on Walgreens similar to film maker Michael Moore's "Downsize This!", where Moore goes after corporations engaging in unethical behavior. Kim, I have to say that is a wonderful idea and we've been thinking about it all weekend. We envision a series of interviews with employees, ex-employees and maybe even customers. Perhaps even some elected representatives as well.
The only problem is we really don't have too much film-making experience or film equipment, so we're asking that if any of you out there do have film making experience or could help us out with any aspect of producing a documentary, please let us know. Have you produced a film before? Worked on a set? Send us an e-mail at exwalgreens@yahoo.com. Also we want to hear what everyone else thinks and if they have any other ideas or something to contribute. Is it a good idea? Bad idea? Let us know.
Wednesday, June 29, 2011
Walgreens Medicare Support Center: Scripts for the reps to follow
At the Walgreens Medicare Part B Support Center, everything is tightly controlled and reps are given calling scripts to use while calling customers. To manage calls, they use a program called Interaction Client, developed by Interactive Intelligence. Interaction Client works hand in hand with Interaction Scripter to manage calls, scripting, and to process information. Below is an example of what Interaction Client looks like:
Below is the script reps are to go by when making calls:
Hello this is ________ from Walgreens. I'm calling today to let you know there's a way that Walgreens can help you take advantage of your medicare part B benefits.
Before I continue, I must let you know that this call may be recorded for quality and training purposes.
This benefit is for medicare customers who are testing their blood sugar.
Mr. ________, does your doctor have you testing your blood sugar for diabetes?
[ yes ] [no ]
We want to let you know that Walgreens provides the option of going to your local walgreens for your testing supplies or walgreens can provide you a 90 day supply of
test strips, lancets, lancing device, and control solution delivered right to your door for free.
Do you have traditional medicare including part B? (red, white, and blue card)
[ yes ] [no ]
How are you currently receiving your test strips and lancets?
[Walgreens] [mail service] [other]
Do you have another insurance you take to the doctors office to cover your copay (supplemental or secondary insurance)
[ yes ] [no ]
What is the name of that plan? [ ]
Ok Great, based on what you've told me, we will bill medicare for 80% of the cost of supplies and bill your supplemental 20%, resulting in no out of pocket cost to you.
I can now verify your eligibility for the service, I just need your Medicare ID # on your medicare card, I will be happy to wait if you need a moment to locate it.
Medicare ID #: [ ]
-------------------------------
If the sales reps reach a voicemail, they are to leave this message:
Hello, this is the Walgreens support center, we are reaching out to our valued customers letting them know that there is a way that Walgreens can help you take advantage of your medicare part B benefits which includes letting Walgreens come to you with home delivery of medical testing supplies.
If you're interested in hearing more about how walgreens can help you with your benefits, you can give us a call at 888-380-8030.
Thank you for being a loyal Walgreens customer, we look forward to speaking with you.
Below is the script reps are to go by when making calls:
Hello this is ________ from Walgreens. I'm calling today to let you know there's a way that Walgreens can help you take advantage of your medicare part B benefits.
Before I continue, I must let you know that this call may be recorded for quality and training purposes.
This benefit is for medicare customers who are testing their blood sugar.
Mr. ________, does your doctor have you testing your blood sugar for diabetes?
[ yes ] [no ]
We want to let you know that Walgreens provides the option of going to your local walgreens for your testing supplies or walgreens can provide you a 90 day supply of
test strips, lancets, lancing device, and control solution delivered right to your door for free.
Do you have traditional medicare including part B? (red, white, and blue card)
[ yes ] [no ]
How are you currently receiving your test strips and lancets?
[Walgreens] [mail service] [other]
Do you have another insurance you take to the doctors office to cover your copay (supplemental or secondary insurance)
[ yes ] [no ]
What is the name of that plan? [ ]
Ok Great, based on what you've told me, we will bill medicare for 80% of the cost of supplies and bill your supplemental 20%, resulting in no out of pocket cost to you.
I can now verify your eligibility for the service, I just need your Medicare ID # on your medicare card, I will be happy to wait if you need a moment to locate it.
Medicare ID #: [ ]
-------------------------------
If the sales reps reach a voicemail, they are to leave this message:
Hello, this is the Walgreens support center, we are reaching out to our valued customers letting them know that there is a way that Walgreens can help you take advantage of your medicare part B benefits which includes letting Walgreens come to you with home delivery of medical testing supplies.
If you're interested in hearing more about how walgreens can help you with your benefits, you can give us a call at 888-380-8030.
Thank you for being a loyal Walgreens customer, we look forward to speaking with you.
Tuesday, June 28, 2011
What is The Walgreens Medicare Part B Support Center?
Hello everyone, this is our first post. We worked at the Walgreens support center for diabetic testing supplies a couple months ago and thought it would be kind of fun to make a blog about it and see if we can have some other employees and ex-employees coming to share things as well. Walgreens has some...interesting ways of doing things that make us go "hmmmm" so we'd like to hear from others to see if we can make sense of it all.
So what is the Walgreens medicare Part B Support Center? Ok, you've all seen those commercials with Wilford Brimley telling those with diabetes (pronounced "diabeetus") to test their blood sugar and check it often, right? Well that commercial is selling Liberty Medical's home delivery service for diabetic testing supplies. They've been in business for years now signing up people who see a convenience in having their test strips mailed out to them as opposed to them having to go to the store to get it. In the meantime, Walgreens, who sells diabetic testing supplies in their stores, has seen sales lost to mail order companies like Liberty because a good chunk of customers prefer to have it delivered.
So now Walgreens is in the mail order game and has a call center in West Chester (9025 Centre Point Dr in the Contech building) to get the word out and get people switching back from Liberty and other mail order companies to Walgreens. One funny thing is that Walgreens gets its prospecting list from its 8,000 local pharmacies so the majority of people they're calling are already getting their testing supplies from Walgreens. It appears that this has caused a bit of intracompany tension being that one division is stealing sales away from its core retail side. Store managers and pharmacists are wondering why people claiming to be Walgreens are calling all their customers and in effect encouraging them away from the store. Of course, the "official policy" of the support center is to not push the service to those who are currently getting their supplies from the local Walgreens stores, but that rule must be broken by any serious rep that wants to keep their job. Again, they're prospecting from their own customer database so 90% of them are already getting supplies from Walgreens.
More entries to come, stay tuned...
So what is the Walgreens medicare Part B Support Center? Ok, you've all seen those commercials with Wilford Brimley telling those with diabetes (pronounced "diabeetus") to test their blood sugar and check it often, right? Well that commercial is selling Liberty Medical's home delivery service for diabetic testing supplies. They've been in business for years now signing up people who see a convenience in having their test strips mailed out to them as opposed to them having to go to the store to get it. In the meantime, Walgreens, who sells diabetic testing supplies in their stores, has seen sales lost to mail order companies like Liberty because a good chunk of customers prefer to have it delivered.
So now Walgreens is in the mail order game and has a call center in West Chester (9025 Centre Point Dr in the Contech building) to get the word out and get people switching back from Liberty and other mail order companies to Walgreens. One funny thing is that Walgreens gets its prospecting list from its 8,000 local pharmacies so the majority of people they're calling are already getting their testing supplies from Walgreens. It appears that this has caused a bit of intracompany tension being that one division is stealing sales away from its core retail side. Store managers and pharmacists are wondering why people claiming to be Walgreens are calling all their customers and in effect encouraging them away from the store. Of course, the "official policy" of the support center is to not push the service to those who are currently getting their supplies from the local Walgreens stores, but that rule must be broken by any serious rep that wants to keep their job. Again, they're prospecting from their own customer database so 90% of them are already getting supplies from Walgreens.
More entries to come, stay tuned...
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